Terms of Service

Last updated: March 5, 2026

These Terms of Service ("Terms") govern your access to and use of Vera CI's Playwright test results visualization and analysis service ("Service"). By accessing or using the Service, you agree to be bound by these Terms.

1. Acceptance of Terms

By creating an account, accessing, or using Vera CI, you agree to these Terms and our Privacy Policy. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

If you do not agree to these Terms, you may not access or use the Service.

2. Service Description

Vera CI provides a platform for:

  • Uploading and storing Playwright test results
  • Visual regression testing with screenshot comparison and diff analysis
  • Test history tracking and approval workflows
  • Team collaboration and test result sharing
  • GitHub integration and commit status reporting
  • Webhook and notification services

We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time, with or without notice. We will make reasonable efforts to notify you of material changes.

3. Account Registration and Security

3.1 Account Creation

To use the Service, you must:

  • Provide accurate, current, and complete information during registration
  • Maintain and update your information to keep it accurate
  • Be at least 16 years of age (or the age of majority in your jurisdiction)
  • Comply with all applicable laws and regulations

3.2 Account Security

You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account, whether authorized by you or not
  • Notifying us immediately of any unauthorized access or security breach

We are not liable for any loss or damage arising from unauthorized use of your account.

3.3 API Keys

API keys are provided for programmatic access to the Service. You must:

  • Keep API keys confidential and secure
  • Not share API keys publicly or with unauthorized parties
  • Rotate API keys if you suspect they have been compromised
  • Accept responsibility for all usage of your API keys

4. Acceptable Use

4.1 Permitted Use

You may use the Service for lawful internal business purposes in accordance with these Terms and your subscription plan.

4.2 Prohibited Activities

You may not:

  • Violate any applicable laws or regulations
  • Infringe upon intellectual property rights of others
  • Upload malicious code, viruses, or harmful content
  • Attempt to gain unauthorized access to the Service or related systems
  • Reverse engineer, decompile, or disassemble any part of the Service
  • Use the Service to build a competitive product or service
  • Copy or imitate the design, features, or functionality of the Service
  • Circumvent usage limits, security measures, or access controls
  • Resell, sublicense, or provide access to the Service to third parties (unless authorized by your plan)
  • Use automated means to access the Service except through our official APIs
  • Overload or interfere with the proper functioning of the Service
  • Remove or obscure any proprietary notices or labels

4.3 Rate Limits

We impose reasonable rate limits on API usage to ensure service stability. Exceeding these limits may result in temporary throttling or suspension of access.

5. Your Content and Data

5.1 Ownership

You retain all ownership rights to the test results, screenshots, and other content you upload to the Service ("Your Content"). You grant us a limited license to store, process, and display Your Content solely to provide the Service to you.

5.2 Your Responsibilities

You represent and warrant that:

  • You own or have the necessary rights to upload Your Content
  • Your Content does not infringe upon intellectual property rights of others
  • Your Content does not violate any applicable laws or regulations
  • Your Content does not contain:
    • Protected health information (PHI) under HIPAA
    • Payment card information (PCI data)
    • Social Security numbers or other government-issued identifiers
    • Passwords or authentication credentials in plain text
    • Trade secrets or confidential information you're not authorized to share

5.3 Prohibited Content

You may not upload content that:

  • Contains malware, viruses, or malicious code
  • Violates privacy rights or contains personal data without proper authorization
  • Is illegal, fraudulent, or deceptive
  • Contains hate speech, harassment, or threats
  • Violates export control laws or regulations

5.4 Content Review

We reserve the right (but have no obligation) to review, monitor, or remove Your Content if we believe it violates these Terms or applicable laws.

5.5 Backup Responsibility

While we maintain backups for disaster recovery, you are responsible for maintaining your own backups of critical data. We are not responsible for data loss.

6. Subscription Plans and Payments

6.1 Subscription Plans

We offer various subscription plans with different features and usage limits. Current plans and pricing are available on our website.

6.2 Free Plans

Free plans are provided at our discretion and may have limitations on features, storage, or usage. We reserve the right to modify or discontinue free plans with 30 days' notice.

6.3 Paid Subscriptions

Paid subscriptions include:

  • Billing Cycle: Subscriptions are billed monthly or annually as selected
  • Auto-Renewal: Subscriptions automatically renew at the end of each billing cycle unless canceled
  • Fees: All fees are due in advance and are non-refundable except as required by law
  • Price Changes: We may change pricing with 30 days' notice to existing subscribers
  • Cancellation: You may cancel your subscription at any time, effective at the end of the current billing period

6.4 Payment Terms

  • Payment is processed through Stripe, our third-party payment processor
  • You must provide valid payment information and authorize us to charge your payment method
  • Late payments may result in suspension of access to the Service
  • Past due balances may accrue interest at 1.5% per month (or the maximum rate permitted by law, whichever is lower)
  • You are responsible for all taxes associated with your subscription

6.5 Usage Limits

Each plan includes specific limits (e.g., number of test runs, storage, team members). Exceeding these limits may result in:

  • Additional charges according to our published overage rates
  • Temporary suspension of functionality until limits are restored
  • Automatic upgrade to a higher-tier plan (with your authorization)

7. Intellectual Property

7.1 Our Rights

Vera CI and all related trademarks, logos, and service marks are our property. The Service, including its design, features, software, and documentation, is protected by copyright, trademark, and other intellectual property laws.

7.2 License to Use

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service in accordance with these Terms during your subscription period.

7.3 Restrictions

You may not:

  • Use our trademarks without written permission
  • Copy, modify, or create derivative works based on the Service
  • Remove or alter any copyright, trademark, or proprietary notices
  • Frame or mirror any part of the Service without written permission

7.4 Feedback

If you provide suggestions, ideas, or feedback about the Service, we may use that feedback without any obligation to you.

8. Third-Party Services

8.1 Integrations

The Service may integrate with third-party services (e.g., GitHub, Slack). Your use of these integrations is subject to the third party's terms and policies. We are not responsible for third-party services or their availability.

8.2 Authentication Providers

We use Clerk for authentication. By using the Service, you also agree to Clerk's terms and policies.

8.3 Links

The Service may contain links to third-party websites. We are not responsible for the content or practices of third-party sites.

9. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy, which explains how we collect, use, and protect your information. By using the Service, you consent to our data practices as described in the Privacy Policy.

10. Confidentiality

10.1 Confidential Information

Each party may have access to confidential information of the other party. Confidential information includes non-public technical, business, or financial information.

10.2 Protection

The receiving party will:

  • Protect confidential information using at least the same degree of care as for its own confidential information
  • Not disclose confidential information to third parties without written consent
  • Use confidential information only to fulfill obligations under these Terms

10.3 Exceptions

Confidential information does not include information that:

  • Is publicly available through no fault of the receiving party
  • Was rightfully known before disclosure
  • Is independently developed without use of confidential information
  • Is required to be disclosed by law (with notice to the disclosing party)

11. Service Availability and Support

11.1 Uptime

We strive to maintain high availability but do not guarantee uninterrupted access. The Service may be unavailable due to:

  • Scheduled maintenance (with advance notice when possible)
  • Emergency maintenance or security updates
  • Events beyond our reasonable control (force majeure)

11.2 Support

Support is provided according to your subscription plan:

  • Free Plans: Community support via documentation and email
  • Paid Plans: Email support with response times based on plan tier
  • Business Plans: Priority support with faster response times

11.3 Service Level

We target 99.9% uptime for paid plans but do not provide service level agreements (SLAs) guaranteeing specific uptime percentages unless separately agreed in writing.

12. Warranties and Disclaimers

12.1 Limited Warranty

We warrant that the Service will perform substantially in accordance with our published documentation.

12.2 Disclaimer

EXCEPT AS EXPRESSLY PROVIDED, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

  • IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT
  • WARRANTIES REGARDING AVAILABILITY, RELIABILITY, OR ACCURACY
  • WARRANTIES THAT THE SERVICE WILL BE ERROR-FREE, SECURE, OR UNINTERRUPTED
  • WARRANTIES THAT DEFECTS WILL BE CORRECTED

YOU USE THE SERVICE AT YOUR OWN RISK. WE DO NOT WARRANT THAT THE SERVICE WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS.

12.3 No Liability for Content

We are not responsible for Your Content or content uploaded by other users. You are solely responsible for evaluating the accuracy and completeness of any information obtained through the Service.

13. Limitation of Liability

13.1 Maximum Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE TOTAL AMOUNT YOU PAID TO US DURING THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY.

13.2 Exclusion of Damages

IN NO EVENT SHALL WE BE LIABLE FOR:

  • INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
  • LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITIES
  • COST OF SUBSTITUTE SERVICES
  • LOSS OF GOODWILL OR REPUTATION
  • DAMAGES ARISING FROM INTERRUPTION OF USE OR LOSS OF DATA

EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

13.3 Basis of Bargain

You acknowledge that we have set our prices and entered into these Terms in reliance upon the disclaimers and limitations of liability set forth herein, which allocate risk between us and form a basis of the bargain between the parties.

13.4 Applicable Law

Some jurisdictions do not allow the exclusion or limitation of certain warranties or damages. In such jurisdictions, our liability is limited to the maximum extent permitted by law.

14. Indemnification

You agree to indemnify, defend, and hold harmless Vera CI, its affiliates, and their respective officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or related to:

  • Your use or misuse of the Service
  • Your Content or any content you upload
  • Your violation of these Terms
  • Your violation of any rights of another party
  • Your violation of applicable laws or regulations

We reserve the right to assume exclusive defense and control of any matter subject to indemnification, at our expense.

15. Term and Termination

15.1 Term

These Terms remain in effect while you access or use the Service.

15.2 Termination by You

You may terminate your account at any time by:

Termination is effective at the end of the current billing period. No refunds are provided for partial billing periods.

15.3 Termination by Us

We may suspend or terminate your access to the Service:

  • Immediately if you violate these Terms, engage in prohibited activities, or pose a security risk
  • With 15 days' notice for non-payment of fees
  • With 30 days' notice for convenience or discontinuation of the Service

15.4 Effect of Termination

Upon termination:

  • Your right to access and use the Service immediately ceases
  • You remain responsible for any fees incurred before termination
  • You may request export of Your Content within 30 days
  • We may delete Your Content 30 days after termination (unless legally required to retain it)
  • Provisions that by their nature should survive termination will survive (e.g., indemnification, limitations of liability)

15.5 Data Export

Before terminating your account, you may export Your Content using the Service's export features. We are not responsible for data that cannot be exported.

16. General Provisions

16.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Vera CI regarding the Service and supersede all prior agreements and understandings.

16.2 Modifications to Terms

We may modify these Terms at any time. We will provide notice of material changes by:

  • Posting the updated Terms with a new "Last Updated" date
  • Sending an email notification to your registered email address
  • Displaying a prominent notice in the application

Your continued use of the Service after changes become effective constitutes acceptance of the modified Terms. If you do not agree to the changes, you must stop using the Service and terminate your account.

16.3 Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision. Any waiver must be in writing and signed by us.

16.4 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect.

16.5 Assignment

You may not assign or transfer these Terms or your account without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets with notice to you.

16.6 Force Majeure

We are not liable for any delay or failure to perform due to causes beyond our reasonable control, including acts of God, natural disasters, war, terrorism, riots, labor disputes, or Internet service interruptions.

16.7 Governing Law

These Terms are governed by the laws of the United States and the State of South Carolina, without regard to conflict of law principles.

16.8 Dispute Resolution

16.8.1 Informal Resolution

Before filing a legal claim, you agree to contact us to attempt to resolve the dispute informally. We will attempt to resolve disputes in good faith.

16.8.2 Arbitration

If informal resolution fails, any dispute arising out of or relating to these Terms or the Service shall be resolved through binding arbitration in accordance with the Commercial Arbitration Rules of the American Arbitration Association. The arbitration shall be conducted in South Carolina, United States. The arbitrator's decision is final and binding.

16.8.3 Exceptions

Either party may seek injunctive or other equitable relief in court to protect intellectual property rights or confidential information.

16.8.4 Class Action Waiver

You agree to bring claims only in your individual capacity and not as a participant in any class or representative action. Neither you nor we may participate in a class-wide arbitration, class action lawsuit, or other representative proceeding.

16.9 Export Compliance

You may not use or export the Service except as authorized by U.S. law and the laws of the jurisdiction in which the Service was obtained. You represent that you are not located in a country subject to U.S. embargo or designated as a "terrorist supporting" country.

16.10 U.S. Government Users

The Service is a "commercial item" as defined at 48 C.F.R. §2.101, and is provided to U.S. Government end users with only those rights granted to all other users under these Terms.

16.11 Relationship

These Terms do not create a partnership, joint venture, employment, or agency relationship between you and Vera CI.

16.12 Notices

Notices to you may be sent to your registered email address or posted on the Service. Notices to us should be sent via our contact form (select "Legal" as the topic).

16.13 Language

These Terms are provided in English. If translated into other languages, the English version controls in case of conflicts.

17. Contact Information

If you have questions about these Terms, please contact us.